Shipping policy
OVERVIEW
This Return & Refund Policy applies to all purchases made through Aloha Industries (“we”, “us”, “our”) via our website.
1. RIGHT OF WITHDRAWAL (EU CONSUMERS)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after:
- you receive the goods, or
- a third party (other than the carrier) receives them on your behalf
To exercise your right of withdrawal, you must inform us by email:
📧 nejc.povse@aloha-industries.net
You may use a clear statement such as:
“I hereby withdraw from my contract of sale…”
2. RETURNS
Once you notify us of withdrawal:
- you must return the goods within 14 days
- items must be unused, in original condition, and in original packaging (if possible)
Return address:
📍 [INSERT RETURN ADDRESS]
Unless the item is defective or incorrect, you are responsible for return shipping costs.
3. REFUNDS
Once we receive your return (or proof of return), we will:
- refund all payments received, including standard delivery costs
- process the refund within 14 days
Refunds will be issued using the same payment method used for the purchase, unless agreed otherwise.
We may withhold the refund until:
- we receive the goods, or
- you provide proof of return
4. NON-RETURNABLE ITEMS
The right of withdrawal does not apply to:
- customized or personalized products
- sealed goods that are not suitable for return due to health or hygiene reasons once opened
- items that are clearly used or damaged by the customer
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is:
- damaged
- defective
- or incorrect
please contact us immediately at:
📧 nejc.povse@aloha-industries.net
You are entitled to a free replacement, repair, or refund, in accordance with EU consumer law.
We will cover return shipping costs in these cases.
6. LEGAL WARRANTY (EU)
All products are covered by a minimum 2-year legal guarantee under EU law.
If a product is faulty or not as described, you have the right to:
- repair
- replacement
- price reduction
- refund (where applicable)
7. EXCHANGES
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
📧 nejc.povse@aloha-industries.net
8. CONTACT
Aloha Industries
📧 nejc.povse@aloha-industries.net
📍 [INSERT BUSINESS ADDRESS]
✅ Quick checklist before publishing
- Add your return address
- Make sure this page is linked in your footer
- Match it with your Terms of Service + Shipping Policy
If you want, I can also:
- translate this into Slovenian (recommended for trust & compliance)
- or simplify it into a more customer-friendly version (same legal protection, easier to read)
Absolutely—here’s a clean, EU/Slovenia-compliant Shipping Policy for your Shopify store, using your requested email.
📄 SHIPPING POLICY
OVERVIEW
This Shipping Policy applies to all orders placed with Aloha Industries (“we”, “us”, “our”) through our website.
If you have any questions, contact us at:
📧 office.alohaindustries@gmail.com
1. PROCESSING TIMES
All orders are processed within [1–3 business days] (excluding weekends and public holidays).
If we experience a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays.
2. SHIPPING TIMES
Estimated delivery times:
- Slovenia: [1–3 business days]
- EU countries: [3–7 business days]
- International: [7–14 business days]
Please note that delivery times are estimates only and are not guaranteed.
3. SHIPPING COSTS
Shipping costs are calculated at checkout based on:
- destination
- order size/weight
Any applicable shipping fees will be clearly displayed before you complete your purchase.
4. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).
5. CUSTOMS, DUTIES AND TAXES
For orders outside the European Union:
- you may be responsible for customs duties, taxes, or import fees
- these charges are not included in our prices
We are not responsible for delays caused by customs.
6. DELIVERY ISSUES
We are not responsible for delays caused by:
- shipping carriers
- customs processing
- incorrect or incomplete shipping addresses provided by the customer
If a package is returned to us due to an incorrect address, additional shipping fees may apply.
7. RISK OF LOSS (EU CONSUMERS)
In accordance with EU consumer law:
The risk of loss or damage to goods passes to you only when you (or a third party designated by you) physically receive the goods.
8. LOST OR DAMAGED PACKAGES
If your order is lost or arrives damaged, please contact us immediately at:
office.alohaindustries@gmail.com
We will work with the shipping provider to resolve the issue and provide a suitable solution.
9. CONTACT
Aloha Industries
office.alohaindustries@gmail.com