Shipping policy
📄 SHIPPING POLICY
OVERVIEW
This Shipping Policy applies to all orders placed with Aloha Industries (“we”, “us”, “our”) through our website.
If you have any questions, contact us at:
📧 office@aloha-industries.net
1. PROCESSING TIMES
All orders are processed within 1–3 business days (excluding weekends and public holidays).
If we experience a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays.
2. SHIPPING TIMES
Estimated delivery times:
- Slovenia: 1–3 business days
- EU countries: 3–7 business days
- International: 7–14 business days
Please note that delivery times are estimates only and are not guaranteed.
3. SHIPPING COSTS
Shipping costs are calculated at checkout based on:
- destination
- order size/weight
Any applicable shipping fees will be clearly displayed before you complete your purchase.
4. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).
5. CUSTOMS, DUTIES AND TAXES
For orders outside the European Union:
- you may be responsible for customs duties, taxes, or import fees
- these charges are not included in our prices
We are not responsible for delays caused by customs.
6. DELIVERY ISSUES
We are not responsible for delays caused by:
- shipping carriers
- customs processing
- incorrect or incomplete shipping addresses provided by the customer
If a package is returned to us due to an incorrect address, additional shipping fees may apply.
7. RISK OF LOSS (EU CONSUMERS)
In accordance with EU consumer law:
The risk of loss or damage to goods passes to you only when you (or a third party designated by you) physically receive the goods.
8. LOST OR DAMAGED PACKAGES
If your order is lost or arrives damaged, please contact us immediately at:
office@aloha-industries.net
We will work with the shipping provider to resolve the issue and provide a suitable solution.
9. CONTACT
Aloha Industries
office@aloha-industries.net
