Terms of service

OVERVIEW
Welcome to Aloha Industries. These Terms of Service (“Terms”) govern your use of our website and online store (the “Services”).

The Services are operated by Aloha Industries (“we”, “us”, “our”) and hosted on Shopify, which enables us to sell products to you.

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

1. COMPANY INFORMATION

Business name: Aloha Industries s.p.
Email: office.alohaindustries@gmail.com

2. ELIGIBILITY

You must be at least 18 years old or have permission from a parent or guardian to use this website.

3. PRODUCTS

We strive to ensure product descriptions and images are accurate. However:

  • colors and appearance may vary depending on your device
  • product descriptions may change at any time

We reserve the right to limit quantities or discontinue products.

4. ORDERS

Placing an order constitutes an offer to purchase.
We reserve the right to accept or reject any order.

A contract is formed only when you receive an order confirmation email.

5. PRICES AND PAYMENT

  • All prices are listed in EUR (€) and include VAT unless stated otherwise
  • Shipping costs and other charges are shown at checkout
  • We may change prices at any time, but changes do not affect confirmed orders

You agree to provide accurate payment and billing information.

6. SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed.

IMPORTANT (EU LAW):
The risk of loss or damage passes to you only when you physically receive the goods, not when they are handed to the carrier.

7. RIGHT OF WITHDRAWAL (EU CONSUMERS)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason.

Withdrawal period expires 14 days after:

  • you receive the goods, or
  • a third party (not the carrier) receives them

To exercise this right, contact us at:
office.alohaindustries@gmail.com

You must return the goods within 14 days of notifying us.

Refunds:

  • We will refund all payments, including standard delivery costs
  • We may withhold refund until goods are returned or proof is provided

You are responsible for return shipping costs unless stated otherwise.

8. WARRANTY AND LEGAL GUARANTEE

Under EU law, you are entitled to a minimum 2-year legal guarantee.

If a product is defective or not as described, you have the right to:

  • repair
  • replacement
  • price reduction
  • refund (if applicable)

9. INTELLECTUAL PROPERTY

All content on this website (text, images, branding, etc.) is owned by Aloha Industries or its licensors.

You may not copy, reproduce, or distribute any content without written permission.

10. THIRD-PARTY SERVICES

Our store is hosted by Shopify. Payments and services may involve third parties.

We are not responsible for third-party services or websites.

11. PRIVACY

Your personal data is handled in accordance with our Privacy Policy [LINK] and applicable data protection laws (GDPR).

12. PROHIBITED USES

You may not use the Services:

  • for unlawful purposes
  • to violate intellectual property rights
  • to distribute harmful or malicious software
  • to interfere with the website’s functionality

We may suspend or terminate access if you violate these Terms.

13. DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” to the extent permitted by law.

Nothing in these Terms limits your mandatory consumer rights under EU law.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for indirect or consequential damages.

However, nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation
  • any rights that cannot be excluded under applicable law

15. INDEMNIFICATION

You agree to indemnify us against claims arising from your misuse of the Services or violation of these Terms.

16. TERMINATION

We may suspend or terminate your access to the Services at any time if you violate these Terms.

17. GOVERNING LAW

These Terms are governed by the laws of Slovenia.

If you are a consumer in the EU, you also benefit from mandatory consumer protection laws in your country of residence.

18. CHANGES TO TERMS

We may update these Terms at any time. Updates will be posted on this page.

19. CONTACT

Aloha Industries
office.alohaindustries@gmail.com